Delivery Information

There are two ways in which your hot tub can be delivered to you. If you are within 200 miles of our base in Maidstone, it would be delivered by our specialised team. It will be unloaded onto a special dolly (small trailer) and wheeled round into position.

If there is no access from the front of your property then you may have to consider getting a crane to lift it over your house. We would recommend getting a quote before you order as prices can vary greatly depending on what size you require.

If you are over 200 miles away from our base in Maidstone then your Hot Tub will most likely be delivered by a courier. The hot tub will come on a lorry equipped with a tail lift and the tub will be lowered on or as close to your property as possible. The driver will only be responsible for delivering the item to you not for moving the item once it is off the vehicle.

How to prepare for a Hot Tub Delivery

To prepare for the delivery of your spa, make sure the delivery path is clear and no obstructions are present. Obstacles such as overhanging tree limbs, awnings, protruding gas meters, water meters, and A/C units can prevent easy access. It may be necessary to remove a gate, part of a fence, or other items in order to dolly the spa to the desired location. If there are more than six consecutive stairs without a landing, you may be required to find another delivery path. Check the measurements on 90◦ turns to make sure the spa will fit through. Occasionally a crane is required to install the spa by lifting it to its final destination. This occurs when the spa has to be taken off of the dolly cart to go over a wall, either because the entry area is too narrow, the eaves are too low, the corner is too tight, or the stairway is too steep. The use of a crane is a common practice and is usually the easiest and safest method for moving a spa when access is difficult. The crane has a truck-mounted boom and can fit easily in your driveway. The Crane Operator will lift your spa over walls, buildings, or any other obstruction and place it as close to the installation site as possible.

House Plan

Preparation Checklist

  • A- Obstacles such as overhanging tree limbs, awnings, protruding gas meters, water meters, and A/C units can prevent easy access.
  • B- WARNING: Watch for power lines.
  • C- It may be necessary to remove a gate, part of a fence, or other items in order to dolly the spa to the desired location.
  • D- Check the measurements on 90° turns to make sure the spa will fit through.
  • E- If there are more than six consecutive stairs without a landing, you may be required to find another delivery path.